Warranty
All MDP products are backed by our lifetime warranty against corrosion from the date of purchase provided all guidelines recommended for sterilizing and cleaning are met. Any instrument returned for rust will be refurbished or replaced, at the discretion of MDP without charge. All MDP products come with a lifetime guarantee to be free from defects in material and workmanship when used for their intended surgical purpose. Any MDP product that proves defective in workmanship or material will either be repaired or replaced at the discretion of MDP without charge. Instrument repair, when possible, represents a significant cost savings over replacement.
Warranty Exceptions
Warranties are void for MDP products that prove defective as a result of improper care, cleaning, and/or abuse. Instruments or products that are damaged in fire, flood, or other acts or disasters are also excluded from the warranty. Medical Device Purchase makes no other representations and warranties regarding its products either expressed or implied. In no event shall MDP be liable for any incidental, special, or exemplary damages nor loss of profits in connection with the use of MDP products.
Many problems can be traced to:
- Improper handling or abuse
- Exposure to improper solutions and elements in the operating room
- Inadequate cleaning, improper rinsing and drying immediately after use
- Water quality
- Use tap water rather than demineralized distilled water
- Improper pH detergents
- Poor lubrication
- Improperly maintained equipment or mechanical changes in hospital piping or supply
